Terms of Service / Refund policy
Last edited: February 12th, 2021
The following terms of service (the "Agreement") govern all use of all services available at or through Rocket.Games (the "Site"), including, but not limited to, website features such as the forum and user registration, and the services featured. The Site is operated by Rocket.Games
By creating a user on Rocket.Games, buying any services or accessing the contents of the website you agree to become bound by the terms of service as stated in the Agreement.
If you fail to agree to the Agreement, then you may not connect to, buy or use any of the services offered by Rocket.Games.
You may not access this site if you’re under 13 years of age.
1. Buying our services
Rocket.Games disclaims all responsibility for the activities conducted by the user of our services, only the buyer is responsible for the account and related activities.
After buying the software you will receive a key, and the opportunity to download the software, your subscription will start once you have received the key.
The transfer of the key to another person is strictly prohibited. When a license key is given/accessed by another user, the license will be suspended automatically, with no refund.
If the buyer wishes to request a refund or chargeback of any kind, please refer to the third point in the Agreement.
Support requests are processed within 48 hours on the provided support email/system unless unforeseen problems arise that warrant an extension of this time.
Some services offered by Rocket.Games may be intended for use on video game software protected by anti-cheat technologies. Some services may additionally offer support for such anti-cheat technologies. Support for anti-cheat technologies does not necessarily guarantee that any Rocket.Games service will be undetected on that particular anti-cheat. Rocket.Games is is not responsible for any damages incurred from using any Rocket.Games service on a product that is protected by any anti-cheat technology. Disputes or payment reversals are not permitted in the event that a Rocket.Games service is detected by an anti-cheat technology.
Unauthorized use of funds for payment, fraudulent payments, attempts to ‘charged back’ or deny payments to your account will result in your account being instantly disabled, permanently terminated and/or legal action will be taken.
Customer support hours are 24/7, but our active hours are stated throughout our system and are subject to change.
2. Payments and subscription packages.
You acknowledge that our services are delivered as digital downloads and we don’t offer refunds under any circumstances. Time addition is not to be expected under any circumstance and may be given on case-by-case basis.
“One day” will mean that you have 1 day of access to the service.
“One week” will mean that you have 7 days of access to the service.
“One month” will mean that you have 30 days of access to the
“Lifetime” will mean that you have access to the service until it is eventually discontinued.
3. Refunds and your responsibilities
You acknowledge that our services are delivered as digital downloads and we don’t offer refunds under any circumstances.
If you require any additional information about compatibility, please refer to contacting our support by the email address/support system provided in the footer of our website.
These will be processed in accordance with 1.e of the agreement.
Any of your game accounts, online accounts, games, keys, and computer is completely your own responsibility. If you are using or abusing our software and get banned, it is seen as your own responsibility.
Please remember that we are not responsible for any messages posted. We do not vouch for or warrant the accuracy, completeness or usefulness of any message, and are not responsible for the contents of any message.
The messages express the views of the author of the message, not necessarily the views of this website. Any user who feels that a posted message is objectionable is encouraged to contact us immediately by email. We have the ability to remove objectionable messages and we will make every effort to do so, within a reasonable time frame, if we determine that removal is necessary.
You agree, through your use of this service, that you will not use this website to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, or otherwise violative of any law.
You agree not to post any copyrighted material unless the copyright is owned by you or by this website.
By registering an account at Rocket.Games ( free or paid ) you're giving us your permission to send email notifications to the email address that you have specified upon registration.
These email notifications may include: updates to Rocket.Games' toolset, tips & tutorials on using Rocket.Games tools, promotional offers and system messages.
Please be advised that you can opt-out from any of these emails any time by using the "unsubscribe" link that is included at the bottom of each email that we send to you.
We may send emails via our own mailing service or via a third party service like MailChimp or Intercom.io
Rocket.Games reserves the right of unilateral service cancellation under the following circumstances:
- Client breaks these Terms and Conditions;
- Client diverges from the normal usage patterns established by Rocket.Games;
- Client attempts to inflict damages on the reputation or normal work of Rocket.Games;
- As respond to requests for customer service;
- Rocket.Games receives abuse request concerning user actions from law enforcement agencies.
Cancellation of service by client implies that all the responsibilities about data, received by Rocket.Games, covered by these Terms and Conditions, are in effect.
By contacting Rocket.Games, the client grants Rocket.Games a worldwide, non-exclusive perpetual right to any ideas, information, designs or other material contained in any communication, except when the client has obtained prior written agreement from Rocket.Games.
The client agrees not to pass to Rocket.Games any commercially sensitive information and data about their own operations.
The client accepts that information sent to Rocket.Games will not under any circumstance be considered subject to any form of non-disclosure agreement, except when the client has obtained prior written consent from Rocket.Games
All parties take into consideration that email is not a secure, guaranteed medium of communication. Emails should only be regarded received by Rocket.Games if the client receives a manually created response.
With the exception of the above points, all discussions over email are deemed to be of informal nature, and should only be taken as binding when indicated as such by Rocket.Games
Any suggestions, mention or reference of any alteration to past, present or future contractual terms by Rocket.Games should be taken purely as speculative until such time that the client is in possession of written confirmation by Rocket.Games
When you purchase a subscription service from our website, the subscription will start when we confirm your payment. The subscription will stop at the end of the purchased period; We do not freeze subscriptions under any term, unless we specifically state so. If you have purchased an ongoing subscription which renews at the end of every month you may cancel this through our store page so you are not billed the next month. Subscriptions may grant a limited non-exclusive license to use software that is only accessible to users of a specific VIP user group, however this access may be subject to termination, maintenance downtime or discontinuation. The subscription license activation keys will grant a certain time period for users to gain access the software service we provide.
Users should not register a new key until your current active subscription time runs out. The subscription time periods does not stack but will run simultaneously if more than 1 key is registered on the same account. We will not adjust/add subscription time to users accounts under any circumstances if you activated more than 1 key during an activate subscription time period.
As a registered user of Rocket.Games, you represent that you are of legal age to form a binding contract. You also agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the service's registration form (the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Rocket.Games has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Rocket.Games has the right to suspend or terminate your account and refuse any and all current or future use of the service (or any portion thereof).
A recurring subscription is a profile created that will automatically charge your chosen payment method at a given interval.
If you purchase a recurring subscription, it is your responsibility to cancel the recurring subscription profile when you no longer want the subscription.
Even though Rocket.Games does not currently offer subscription services, these terms still apply.
In the case of a customer wanting to change a service, it will be subject to a 20-40 USD "changing fee" as well as the price difference has to be paid.
Changing of keys are NOT provided usually and is up to the Administrators of the website to choose in which situations this can be applied.
Hence a customer cannot expect to be able to change services through their subscription period.
Wireshark, sniffing software and other various cracking/hacking software is not allowed within our software usage terms and conditions. Our software has preventative measures in place that helps us identify which users try and modify our software by sharing their licenses, sniffing for connection IPs & more.
This is final, and no refunds/account infractions will be removed if your loader account becomes suspended. Although we may discuss your infraction inside a ticket, modifying/intercepting our software is against our policies.